About Dikan
Dikan is a nonprofit cultural and educational institution based in Accra, Ghana. It is committed to shaping the next generation of African storytellers, researchers, educators, and creative leaders. Through its work, Dikan provides access to knowledge, protects cultural memory, and creates spaces for learning, creativity, and public engagement. At the heart of Dikan is a deep belief in the power of African stories—stories that must be preserved, studied, and told by Africans themselves.
Position Summary
The Operation Manager serves as the institution’s lead administrative and operational executive. Reporting directly to the Executive Director, the operation manager is responsible for overseeing Dikan’s financial strategy and business operations, human resource management, procurement, IT and systems, physical infrastructure, and institutional compliance. The Operation Manager works across departments to ensure that internal operations are streamlined, professional, and aligned with the institution’s mission and future growth.
The ideal candidate is a seasoned and ethical leader who can build a culture of high performance, excellence, and accountability, while strengthening the systems that will carry Dikan into its next phase of development. A partner to the Dikan’s vision.
Key Responsibilities
1. Strategic Operations and Executive Leadership
Serve as a key advisor to the Executive Director on institutional growth, internal systems, and business planning.
Oversee the day-to-day operations of the institution, ensuring alignment with Dikan’s strategic goals.
Lead the development and implementation of policies, processes, and internal controls across departments.
Represent Dikan in strategic partnerships and official engagements as needed.
2. Financial and Administrative Oversight
Provide oversight and guidance on budgeting, financial planning, and internal controls.
Supervise the finance team to ensure accurate financial reporting, grant management, and compliance with donor and statutory requirements.
Manage risk across financial and operational functions.
Support resource mobilization efforts with forecasting and operational inputs for proposals.
3. Human Resources and Talent Development
Oversee all HR functions, including recruitment, orientation, contracts, performance management, and workplace culture.
Support the creation of a people-centered, learning-driven culture with clear career pathways and accountability.
Develop and build the people and the culture of the organization.
Ensure consistent application of HR policies and labor law compliance.
4. Infrastructure and Facility Management
Supervise all Dikan buildings and spaces (main campus, Nhyira, Akosombo), ensuring they are well-maintained, safe, and fit for purpose.
Lead renovation, expansion, or relocation projects in Operation Managerrdination with architects, vendors, and funders.
Oversee leasing, utilities, and security services.
Oversee all the assets of the organization.
5. Systems and Technology
Lead the implementation and effective use of digital tools such as Asana, HR software, finance systems, and knowledge management platforms.
Ensure institutional data security and backup protocols are in place.
Encourage innovation and system automation to increase efficiency.
6. Institutional Compliance and Risk Management
Ensure Dikan’s compliance with Ghanaian nonprofit regulations, tax policies, procurement standards, and labor laws.
Lead annual audits and institutional reviews.
Maintain updated contracts, policies, and insurance coverage across all areas.
7. Board and Governance Support
· Prepare and present quarterly and annual reports to the Board of Directors.
· Coordinate governance processes, internal reviews, and board committee engagement.
· Maintain continuous communication with the Executive Director and board on all operational matters.
Qualifications and Competencies
A master’s degree in Business Administration, Finance, Nonprofit Management, or a related field is required. Additional certification in accounting, project management, or leadership is an advantage.
Minimum of 8–10 years in a senior management role, with at least 5 years leading finance, operations, or administration in a nonprofit, cultural, creative, or academic institution in Africa.
Strong knowledge of financial management, budgeting, compliance, internal controls, HR practices, and business planning within mission-driven organizations.
Proven experience in leading multidisciplinary teams, mentoring staff at varying levels of expertise, and building systems that support institutional growth.
Demonstrated ability to implement and improve operational structures, policies, and digital tools in resource-limited settings.
Strong interpersonal and negotiation skills, with sound judgment and a practical, solutions-focused mindset.
An entrepreneurial team player—hands-on, adaptable, and comfortable managing multiple priorities.
High level of professionalism, integrity, and discretion in handling institutional matters.
Deep commitment to Dikan’s mission of advancing African creativity, education, and heritage, with sensitivity to the cultural context and values that shape our work.
Skills and Attributes
Sound judgment, ethical leadership, and discretion.
Strong communication, negotiation, and conflict resolution skills.
Ability to manage multiple teams and complex projects.
Detail-oriented, results-driven, and committed to continuous improvement.
Passion for Dikan’s mission and a deep appreciation for African heritage and creative leadership.
Compensation and Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and international exposure.
Application Process
Interested and qualified applicants should send the following documents as a single PDF:
Cover Letter
CV
A short statement (1 page) on your leadership and management philosophy
Submit via email to: people@dikancenter.org
Subject line: Application – Operation Manager
Applications deadline is 30th June, 2025. Only shortlisted candidates will be contacted.
Location: Osu, Ghana
Type: Full-time, On-site
Reports to: Executive Director